Policies

Terms and Conditions

Cancellation Policy
For all bookings at the Chadderton Practice:

A full refund will be given for the cancellation of a session when at leat 24 hours notice is received. When notice is given up to 24 hours before your scheduled appointment, sessions are chargeable at the full rate. 

 

For non-attendance, all sessions are chargeable. If you are more than 15 minutes late for a session, the session will be cancelled and cannot be rearranged or refunded.

 

For all bookings at the Whalley Practice:

A full refund will be given for the cancellation of a session when at least 48 hours notice is received. When between 24-48 hours notice is received, a cancellation charge of £10 will apply. For notice given up to 24 hours before your scheduled appointment, sessions are chargeable at the full rate. 

 

For non-attendance, all sessions are chargeable. If you are more than 15 minutes late for a session, the session will be cancelled and cannot be rearranged or refunded.

Privacy Policy

Crabtree Counselling treats your personal data with the utmost care

Collection and Use of Information

We will collect personal information about you when you access our services, contact us directly or when you visit our website.

Information we collect and how we use it

To provide the best possible services to everyone and to make sure you know about upcoming services and information that you might be interested in. 

 

Sensitive Personal Information

We will take extra care to protect information shared with us that is sensitive, such as mental health experiences, sexuality and religion.

 

Legal Basis for Processing

In some cases we will only hold or share your information when you have given us permission. However, there are other lawful reasons for us to process your information including 'legitimate interest' and legal obligations.

 

Marketing

We will only contact you with marketing material by methods other than post if you have agreed.

 

Your Rights

You have rights in relation to your information, including the right to request the information we hold about you, request to not receive marketing material at any time, request us to remove your information or amend it. If we can't complete your request, we will explain why.